Frequently Asked Questions
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at enquiries@dmcsport.com.au. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged. If you receive the wrong item, so that we can evaluate the issue and make it right, please take photos and send them to enquiries@dmcsport.com.au
We will provide you with instructions for an exchange or replacement product.
If you wish to exchange an item because an order error, please refer to the returns policy. We will not send exchange items until the original order has been receipted into our warehouse and inspected.
Please email enquiries@dmcsport.com.au if you wish to request an exchange of an item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved (or not).
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you have any further questions surrounding an outstanding refund, please call us on (03) 7003 6859.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at enquiries@dmcsport.com.au. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged. If you receive the wrong item, so that we can evaluate the issue and make it right, please take photos and send them to enquiries@dmcsport.com.au
We will provide you with instructions for an exchange or replacement product.
If you wish to exchange an item because an order error, please refer to the returns policy. We will not send exchange items until the original order has been receipted into our warehouse and inspected.
Please email enquiries@dmcsport.com.au if you wish to request an exchange of an item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved (or not).
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you have any further questions surrounding an outstanding refund, please call us on (03) 7003 6859.
If you are unsure for Softball-specific sizing (e.g. age appropriate glove size), please speak with your Home Run Heroes Program Coordinator for futher information.
Once an order has been placed you will automatically receive an Online Store purchase confirmation email outlining your order number, receipt number, products purchase, value of goods and transaction status.
If you have not received this email, please contact DMC Sport at enquiries@dmcsport.com.au to confirm your order, including double checking the email address provided on the order. Take screenshots of your order when possible so we are able to track the issue sooner.
The Softball Australia Online Store accepts payment via MasterCard, Visa, AMEX & Bank Deposit/Transfer. Please do not send cash in the mail.
If you are ever unsure of the payment process, please reach out to us directly on (03) 7003 6859 or enquiries@dmcsport.com.au
Or alternatively you can contact us directly between 8:30am and 5:00pm Monday - Friday on (03) 7003 6859.
|
State |
Est Delivery |
|
VIC |
4 - 6 business days |
|
NSW |
4 - 6 business days |
|
ACT |
4 - 6 business days |
|
QLD |
5- 7 business days |
|
SA |
5- 7 business days |
|
WA |
7 - 10 business days |
|
NT |
7 - 10 business days |
|
TAS |
7 - 10 business days |
You will also receive online tracking details to track your order during transit and any other relevant shipping information. You should expect shipping notification within 3-5 business days from when submitting your order. If you do not and wish to track your parcel, please reach out to us at enquiries@dmcsport.com.au
If you are unsure, please contact us at enquiries@dmcsport.com.au
Due the size and nature of your order we require a street address for shipping. We do not accept PO Box addresses. Payment is required prior to shipping your order. Participant pack costs include shipping. Shipping of other items will be calculated at checkout.
- Which products you wish to order, and how many?
- Who the invoice should be made out to?
- What is the shipping address?
- Who is the best contact and their phone number, in case the order receipient needs to be called upon delivery.
If you have any further questions, please call (03) 7003 6859 and our Client Services team can assist where possible.
DMC Sport shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so, or for any damage to goods delivered, which is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident or event deemed to be a force majeure.